Visionary Global Leader in Customer Experience | Innovation | eCommerce | Luxury
Strategic and forward-thinking leader with 15+ years shaping customer experience at the highest level across global luxury and eCommerce brands. Known for driving growth by blending creativity, emotional intelligence, and operational excellence. Skilled in leading high-performing international teams, and creating the kind of experiences that build loyalty, community, and long-term value. Passionate about reimagining what service can be—and making it a core part of brand love.
Visionary Leadership Across Global Markets
Customer Retention, Loyalty & Brand Advocacy
Team Building, Coaching & People Development
Creative Problem Solving & Scalable Experience Design
Innovation in Service, Fulfilment & Brand Engagement
Strong Commercial Acumen & Revenue Growth Mindset
Effective Cross-Functional Collaboration
Brand Reputation (FARFETCH, Tiffany,
EXPERIENCE
Global Client Strategist (Fractional temporary/2 days a week)
Global Client Strategist (Fractional | 2 Days/Week)
PERFECT CARTEL | June 2025 – Present
Global Luxury Events Production House
Offer direction and steer as a strategic advisor on all aspects of client experience for the agency
Lead the development and execution of global client strategy to elevate the end-to-end client experience and support the achievement of financial revenue goals.
Manage and nurture strategic client relationships across key accounts, driving repeat business and securing new opportunities through successful bids.
Design and implement a streamlined client onboarding and project management framework, providing the team with a clear, efficient cadence of high-impact touchpoints to sustain long-term client engagement.
Senior Global Client Development Manager
FARFETCH | March 2022 – Present
Global Fashion Marketplace – £1B Private Client Division
Built a global strategy for engaging 24,000 high-value clients across 20+ countries, focusing on long-term relationships and meaningful brand moments.
Introduced innovative tools and services—including livestream shopping, at-home styling, and curated gifting—to elevate the client experience.
Worked closely with tech, operations and merchandising to improve fulfilment speed, reduce friction, and personalise service at scale.
Designed simple but powerful ways to collect and act on customer feedback—resulting in higher satisfaction and increased retention.
Led and mentored a diverse, international team of stylists and client managers, setting clear goals, developing talent, and inspiring high performance.
Client Development Manager, EMEA
Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022
Developed a new approach to customer care across Europe, combining personalised outreach with smart data and creative storytelling.
Launched initiatives to identify and connect with high-potential customers, helping drive significant growth in VIP sales.
Curated intimate events and cultural experiences that strengthened brand connection and inspired loyalty.
Area Sales Manager, UK & Ireland
Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022
Oversaw £100M+ sales operations, leading with a customer-first mindset and driving double-digit growth in high-value categories.
Grew the High Jewellery business from less than £1M to over £20M by focusing on bespoke service, exceptional follow-up, and relationship building.
Worked across departments to improve the full customer journey, from product quality and delivery to in-store and post-sale experiences.
Earlier Career
Regional Education Manager – Tiffany & Co.
L&D Business Partner – Watches of Switzerland
L&D Business Partner – NBTY Europe (Holland & Barrett)
Managing Director – P&P Training Solutions
Assistant Store Manager & Retail Roles – Various leadership roles in luxury and consumer goods
Development & Credentials
Next Gen Global Leadership Programme, Tiffany & Co.
Executive Coaching Certificate
MBTI & Colour Insights Accredited
Agile Working & Team Collaboration
CRM Platforms: Salesforce (working knowledge)
PTTLS – Certificate in Adult Learning
Education
BA Social Work (2 Years Completed) – University of Sussex
Access to HE (Psychology & Social Work) – Sussex Downs College
A Levels & GCSEs – St Bede’s International