Visionary Global Leader in Customer Experience | Innovation | eCommerce | Luxury

Strategic and forward-thinking leader with 15+ years shaping customer experience at the highest level across global luxury and eCommerce brands. Known for driving growth by blending creativity, emotional intelligence, and operational excellence. Skilled in leading high-performing international teams, and creating the kind of experiences that build loyalty, community, and long-term value. Passionate about reimagining what service can be—and making it a core part of brand love.

  • Visionary Leadership Across Global Markets

  • Customer Retention, Loyalty & Brand Advocacy

  • Team Building, Coaching & People Development

  • Creative Problem Solving & Scalable Experience Design

  • Innovation in Service, Fulfilment & Brand Engagement

  • Strong Commercial Acumen & Revenue Growth Mindset

  • Effective Cross-Functional Collaboration

  • Brand Reputation (FARFETCH, Tiffany,

EXPERIENCE

Global Client Strategist (Fractional temporary/2 days a week)

Global Client Strategist (Fractional | 2 Days/Week)
PERFECT CARTEL | June 2025 – Present
Global Luxury Events Production House

  • Offer direction and steer as a strategic advisor on all aspects of client experience for the agency

  • Lead the development and execution of global client strategy to elevate the end-to-end client experience and support the achievement of financial revenue goals.

  • Manage and nurture strategic client relationships across key accounts, driving repeat business and securing new opportunities through successful bids.

  • Design and implement a streamlined client onboarding and project management framework, providing the team with a clear, efficient cadence of high-impact touchpoints to sustain long-term client engagement.

Senior Global Client Development Manager

FARFETCH | March 2022 – Present
Global Fashion Marketplace – £1B Private Client Division

  • Built a global strategy for engaging 24,000 high-value clients across 20+ countries, focusing on long-term relationships and meaningful brand moments.

  • Introduced innovative tools and services—including livestream shopping, at-home styling, and curated gifting—to elevate the client experience.

  • Worked closely with tech, operations and merchandising to improve fulfilment speed, reduce friction, and personalise service at scale.

  • Designed simple but powerful ways to collect and act on customer feedback—resulting in higher satisfaction and increased retention.

  • Led and mentored a diverse, international team of stylists and client managers, setting clear goals, developing talent, and inspiring high performance.

Client Development Manager, EMEA

Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022

  • Developed a new approach to customer care across Europe, combining personalised outreach with smart data and creative storytelling.

  • Launched initiatives to identify and connect with high-potential customers, helping drive significant growth in VIP sales.

  • Curated intimate events and cultural experiences that strengthened brand connection and inspired loyalty.

Area Sales Manager, UK & Ireland

Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022

  • Oversaw £100M+ sales operations, leading with a customer-first mindset and driving double-digit growth in high-value categories.

  • Grew the High Jewellery business from less than £1M to over £20M by focusing on bespoke service, exceptional follow-up, and relationship building.

  • Worked across departments to improve the full customer journey, from product quality and delivery to in-store and post-sale experiences.

Earlier Career

Regional Education Manager – Tiffany & Co.
L&D Business Partner – Watches of Switzerland
L&D Business Partner – NBTY Europe (Holland & Barrett)
Managing Director – P&P Training Solutions
Assistant Store Manager & Retail Roles – Various leadership roles in luxury and consumer goods

Development & Credentials

  • Next Gen Global Leadership Programme, Tiffany & Co.

  • Executive Coaching Certificate

  • MBTI & Colour Insights Accredited

  • Agile Working & Team Collaboration

  • CRM Platforms: Salesforce (working knowledge)

  • PTTLS – Certificate in Adult Learning

Education

  • BA Social Work (2 Years Completed) – University of Sussex

  • Access to HE (Psychology & Social Work) – Sussex Downs College

  • A Levels & GCSEs – St Bede’s International