Visionary Global Leader in Customer Experience | Innovation | eCommerce | Luxury

Strategic and forward-thinking leader with 15+ years shaping customer experience at the highest level across global luxury and eCommerce brands. Known for driving growth by blending creativity, emotional intelligence, and operational excellence. Skilled in building standout customer journeys, leading high-performing international teams, and creating the kind of experiences that build loyalty, community, and long-term value. Passionate about reimagining what service can be—and making it a core part of brand love.

Key Strengths

  • Visionary Leadership Across Global Markets

  • Customer Retention, Loyalty & Brand Advocacy

  • Team Building, Coaching & People Development

  • Creative Problem Solving & Scalable Experience Design

  • Innovation in Service, Fulfilment & Brand Engagement

  • Strong Commercial Acumen & Revenue Growth Mindset

  • Effective Cross-Functional Collaboration

  • Brand Reputation (Trustpilot, Amazon, Social Platforms)

EXPERIENCE

Senior Global Client Development Manager

FARFETCH | March 2022 – Present
Global Fashion Marketplace – £1B Private Client Division

  • Built a global strategy for engaging 24,000 high-value clients across 20+ countries, focusing on long-term relationships and meaningful brand moments.

  • Introduced innovative tools and services—including livestream shopping, at-home styling, and curated gifting—to elevate the client experience.

  • Worked closely with tech, operations and merchandising to improve fulfilment speed, reduce friction, and personalise service at scale.

  • Designed simple but powerful ways to collect and act on customer feedback—resulting in higher satisfaction and increased retention.

  • Led and mentored a diverse, international team of stylists and client managers, setting clear goals, developing talent, and inspiring high performance.

Client Development Manager, EMEA

Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022

  • Developed a new approach to customer care across Europe, combining personalised outreach with smart data and creative storytelling.

  • Launched initiatives to identify and connect with high-potential customers, helping drive significant growth in VIP sales.

  • Curated intimate events and cultural experiences that strengthened brand connection and inspired loyalty.

Area Sales Manager, UK & Ireland

Tiffany & Co. (LVMH) | Aug 2019 – Mar 2022

  • Oversaw £100M+ sales operations, leading with a customer-first mindset and driving double-digit growth in high-value categories.

  • Grew the High Jewellery business from less than £1M to over £20M by focusing on bespoke service, exceptional follow-up, and relationship building.

  • Worked across departments to improve the full customer journey, from product quality and delivery to in-store and post-sale experiences.

Earlier Career

Regional Education Manager – Tiffany & Co.
L&D Business Partner – Watches of Switzerland
L&D Business Partner – NBTY Europe (Holland & Barrett)
Managing Director – P&P Training Solutions
Assistant Store Manager & Retail Roles – Various leadership roles in luxury and consumer goods

Development & Credentials

  • Next Gen Global Leadership Programme, Tiffany & Co.

  • Executive Coaching Certificate

  • MBTI & Colour Insights Accredited

  • Agile Working & Team Collaboration

  • CRM Platforms: Salesforce, Gorgias, Klaviyo (working knowledge)

  • PTTLS – Certificate in Adult Learning

Education

  • BA Social Work (2 Years Completed) – University of Sussex

  • Access to HE (Psychology & Social Work) – Sussex Downs College

  • A Levels & GCSEs – St Bede’s International